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Telegram and Slack

Link Telegram for personal messages, answer agent questions from your phone, and post project updates to a Telegram group or Slack channel.

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Send updates where your team talks#

Sprintree can reach you in chat in two ways. A personal Telegram link sends you messages about things addressed to you. A project connection posts a shared feed of new, finished and blocked work to a Telegram group or a Slack channel.

Both are available only when your server has the integration turned on. If you do not see them in Settings, the server owner has not enabled them.

Why and when you want it#

  • You use an AI agent and want its questions on your phone. Link Telegram and you answer a question with one tap. See Agent questions.
  • Your team lives in Slack and wants to see finished work without opening Sprintree. Connect a channel.
  • You want a quiet morning summary of what is due, with no other noise.
  1. Open Settings, then Telegram.
  2. Press Link Telegram. Telegram opens. Press Start, then Link. The link works for 10 minutes.
  3. Come back to Sprintree. The section now shows your Telegram name with a Connected badge.

Then choose what reaches you under Send me a message when:

  • Someone mentions you, an issue is assigned to you, someone replies to your comment, or your review is requested (on by default).
  • A comment, a status change or an update on an issue you follow, or a new issue in a project you follow (off by default).
  • Questions for you, which is always on and cannot be turned off. This is how an agent's question reaches you.

Messages have buttons. You can assign an issue to yourself, change its status, comment or snooze, all from Telegram. In any Telegram chat, type @ and the bot's name to search your issues and send one as a card.

Turn on Morning summary for one message a day with what is due, waiting for your review, newly assigned and unread mentions. Pick the hour under Send it at, from 05:00 to 11:00 in your time zone. Nothing is sent when there is nothing to report. Use Pause messages to stop everything for now.

To disconnect, press Unlink and confirm. Messages stop and the buttons in old messages no longer work.

Connect a project to a Telegram group#

You need edit access to the project, and your personal Telegram must be linked first. Add the bot to the group as yourself, not as an anonymous admin.

  1. Open the project, then Settings, then Integrations.
  2. In the Telegram card, press Connect a Telegram group.
  3. Telegram opens. Pick the group and add the bot.
  4. Sprintree shows Group with the group name. Under Post when, choose the events. Nothing is posted until you pick at least one.

If the group has topics, press Create topic to post into its own topic, or type /here followed by the project key inside a topic. Press Send test message to check the setup.

In the group, the bot answers /new, /my, /issue and /search, and shows link previews.

Connect a project to a Slack channel#

  1. Open the project, then Settings, then Integrations.
  2. In the Slack card, press Connect Slack and authorize the connection.
  3. Pick a Channel. For a private channel, invite @Sprintree to it first.
  4. Under Post when, choose the events.

Posts are batched so the channel stays quiet. Press Send test to check it.

What gets posted#

For both Telegram groups and Slack, you choose from these events: an issue is created, an issue is moved to done, an issue becomes blocked, and someone is mentioned in a comment.

Posts can contain issue keys, titles, people's names and status names. They never include comment text or descriptions. Include issue titles is on by default. Turn it off to post only issue keys.

Who can connect and disconnect#

Only people with edit access to the project can connect, change or disconnect a group or channel. Viewers see "Not connected." Press Disconnect in the card to stop posting. For Telegram, the bot stays in the group until you remove it there. Personal Telegram and project posting are separate connections, so unlinking one does not affect the other.

Tips and common mistakes#

  • Making the bot a group admin also enables link previews and topics.
  • A Slack connection posts events that happen after you choose the channel.
  • If posting stops, the card shows Stopped and a message. Press Reconnect or Resume as offered. If Slack access was revoked, connect Slack again.
  • If you blocked the bot in Telegram, unblock it and press Start. Until then no messages arrive.